MEASURES PUT IN PLACE

SÉLECTION RETRAITE DIRECTIVES OF THE CANADIAN AND QUÉBEC GOVERNMENTS
Take the temperature of everyone who enters the residence (employees, authorized visitors, residents) X  
Implementation of a psychological support program for residents X  
Conclusion of a partnership agreement with Telus Health to offer our residents and employees a state-of- the-art telemedicine service X  
Employees must change into freshly washed clothing upon their arrival at the residence  
Granting of the $4 bonus for our caretakers X X
Granting of the 8% premium for our nurses X X
Compliance with social distance instructions (2 metres), inside and outside the residence (floor markings inside and outside the residence) X X
Granting of the $4 bonus for our employees in our complexes X X
Mandatory use of a face mask for all employees, in all areas of the residence, including those dedicated to staff X X
Installation of a visiting room in certain residences X  
Implementation a mechanism to ensure delivery of goods to our residents without them being delivered directly to them for complexes located in regional red zones X X
Residents who leave their rental units must wear a mask or face covering. Masks or face coverings are also required inside rental units during visits from an informal caregiver X X
Employees should only work with residents with the same infectious status, i.e. they work with either probable, confirmed or COVID-19 cases under investigation or with negative cases or without a risk factor. X X
Wearing of Personal Protective Equipment by each employee working on probable or confirmed cases of COVID-19 and confirmed by a CISSS or CIUSSS professional, as agreed X X
Compliance with specific cardiopulmonary resuscitation (CPR) guidelines in the context of COVID-19. X X

ISOLATION

Obligatory 14-day isolation for employees that have cough and fever symptoms X X
Obligatory 14-day isolation for employees that have travelled X X
Voluntary isolation for residents that travelled + accompaniment service for those who do not want to isolate themselves, as required X X
Preventive isolation and symptom monitoring for a period of 14 days for new residents (regardless of the zone)
Quarantine protocol for residents, when residents or employees are awaiting test results X  
14-day isolation protocol for residents who return to the residence after more than 24 hours in hospital (and who have received a negative COVID-19 test) X  X

DOCUMENTS

Concentration of entry and exit traffic so that residents, visitors and employees can complete the register X  
A register must be kept of residents who have traveled, 14-day quarantine, and symptom monitoring, as applicable. X  
A register must be kept of employees who have traveled, 14-day quarantine, and symptom monitoring, as applicable. X  
Daily poster listing updates and key information for residents X  
Specific procedures given to new residents who need to move into the residence or out of it X  X
Monitoring of the condition of each resident (keeping a record of the information) X  X

CAREGIVERS

Permission for significant caregivers to provide support to residents (as of May 11, 2020), subject to certain conditions

The following criteria are in place:

X

 X
  • Making an appointment is strongly recommended (please refer to management of the residence for more information);

X

X
  • Checklist with the steps to be taken for caregivers (links for training will be provided);

X

X
  • A consent form is completed and signed by the caregiver and kept by residence management;

X

 X
  • Taking the temperature at the entrance to the residence;
X  
  • A consentment form must be completed and signed before entering the residence;

X

 X
  • Establishment of a register of caregivers, including visitation dates;

X

 X
  • Access granted only from the reception of the residence to the resident's apartment;

X

 X
  • Prohibition of going to the common areas of the residence;

X

 X
  • Access is denied to caregivers with COVID-19 related symptoms, who have travelled in the past 14 days or who have been in contact with:
    • A person who has been declared for COVID-19 and is awaiting results within the last 14 days;
    • A person who has tested positive for COVID-19 in the past 14 days;
    • A person who has travelled in the past 14 days.

X

 X
  • Mandatory use of a mask, as soon as you enter the residence, and use of personal protective equipment (gloves and jackets) according to the condition of the patient;

X

 X
  • Mandatory use of freshly washed clothing (having had no contact with other people prior to arrival at the residence);

X

 X
  • Compliance with measures of social distance (2 metres);

X

 X
  • Prohibition of remaining in the resident's apartment if aerosol-generating medical procedures are performed.

X

 X

 

  • Only caregivers from neighboring regions with the same alert level are allowed.

X

X
  • Residents who live in a red zone may receive one informal caregiver at a time, for a maximum of one caregiver per 24-hour period. Intermediate resources may receive one informal caregiver.

X

X
  • Residents who live in an orange zone may receive one caregiver at a time, for a maximum of two caregivers per 24-hour period. The limit is one informal caregiver for intermediate resources.

X

X
  • An informal caregiver who is known to the residence may visit their loved one more than once during the same day, based on appointments agreed upon with the residence, as applicable.

 X

VISITS FROMT NON-FAMILY MEMBERS WHO DO NOT FALL
UNDER THE DEFINITION OF A CAREGIVER 

Visitors are prohibited from visiting common areas X  X
Visits inside and outside forbidden in a red zone (except for family members)  X
Guest visits will be prohibited in the green, orange, and red zones. X  X
Visits from volunteers prohibited in a red zone  X

LIFE IN THE RESIDENCE

Anti-bacterial gel to be used by all residents, authorized visitors and employees at the entrance of the residence as well as in parking areas (at the entrance to the elevators) X  X
Increased cleaning and disinfection of surfaces that are touched by people X  X
Sensitization of commercial tenants and construction sub-contractors about hygiene measures that need to be implemented in the complexes X  
Numerous posters of reminders regarding sanitation and hygiene (residents, authorized visitors, kitchen staff) X   X
Hand hygiene training for all staff X   X
Setting up hand hygiene stations at the entrance of the residence and the equipment required to respect hygiene and respiratory etiquette in the cafeteria X   X
Respect of physical distancing measures, notably the respect of 2 meters between residents, between residents and employees and between employees X  X
Residents who live alone may meet another person (always the same) living alone in the same residence.
Installation of floor markings and plexiglass in all complexes
Deliveries permitted at reception and disinfection/quarantine of the packages in a red zone
Supervised group activities, comprising a maximum of 10 residents, which are aimed at stemming mental, cognitive, and physical deterioration are permitted in the residence, in strict compliance with infection prevention and control measures. These include the maintenance of two-meter physical distancing between residents, and avoidance of the use of shared objects.  X
Auditorium and cinemas (with seats) in the residence, are open with a limited number of residents and under the supervision of a staff member to facilitate the application of health measures, including physical distancing of 2 meters at all times and the wearing of a medical mask or face covering.

Use of the swimming pool is permitted under the supervision of a staff member with a limited number of residents (by appointment only to facilitate the application of sanitary measures. These include physical distancing of 2 meters at all times, wearing a mask (medical or face covering according to the directive in force) when moving around the premises and no sharing of objects.

Use of the fitness room is permitted under certain conditions and under the supervision of a staff member. In the red zone, individual use is mandatory. Please refer to your residence staff.

The changing room must remain closed, except for use of the bathrooms.
 X  X

Access to the complex’s shops permitted (for residents only). In a red zone, respect of sanitary measures and verification of their compliance

 

Residents are authorized to take meals in residence dining rooms, while following strict sanitary measures. These include:

  • Wearing a mask (medical or face covering according to the directive in force), maintaining social distancing of 2 meters and avoiding crowds (eg: elevator, in front of the room, etc.).
  • Frequent hand washing.
  • Maximum of 2 residents per table.
  • Respect of the meal schedule.
  • A maximum of 35 to 50 residents in orange zones and 25 to 35 residents in red zones may access dining rooms during a sitting (based on the size of the room). The goal is to avoid bottlenecks when entering and leaving the dining room.
  • "Buffet" style meals are prohibited in the dining room.

The “bubble” concept may be applied in care units.

 X

EXITING FROM THE RESIDENCE

At all times, residents who have tested positive, who have symptoms or who are awaiting COVID-19 results are not allowed to exit the residence X  X
Compliance with physical distancing measures, which include respecting a 2-metre distance between residents, between staff and residents, and between staff, where possible X  X
Compliance with the hand-washing procedure by residents at the exit and entrance of the residence, as well as in parking areas (at the entrance to the elevators) X  
Essential outings only (deliveries preferred) in a red zone and limits placed on the frequency of outings in an orange zone X  X
Maximum of 10 people (3 households) for outdoor meetings (green or yellow zone) X  X
Maximum of 6 people (3 households) for outdoor meetings (orange zone)  X  X

*** The writers of this document accept no responsibility for its use, the latter being intended as an informative tool and should not be substituted for any other directive from concerned government bodies which may follow its creation.

Find your new home

Search now